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How vigowin Protects Your Privacy

When you open an account with us, your personal information and account activity are protected by strict data handling practices.

Data collection transparencyAccount security standardsYour access rights
vigowin How vigowin Protects Your Privacy
PRIVACY SUPPORT CHANNELS

How to Contact Us About Your Data

Email Support Reach our privacy team at [email protected] with any questions about your data, account access…
Account Settings Access your personal information directly in your account dashboard under Settings.
Live Chat (09:00–22:00 WIB) Chat with our team using the support widget in the lobby.
DATA SECURITY PRACTICES

How We Keep Your Account Safe

Encryption & Storage

All personal and payment data is encrypted using industry-standard SSL protocols.

Withdrawal Verification

Before we send withdrawals to your DANA, OVO, GoPay or QRIS account, we verify your identity and cross-check your registered…

Cookie & Tracking Use

We use cookies to remember your login, keep your session active, and track which games you play.

Data Retention Policy

Account data is kept for the duration of your membership plus three years afterward for legal compliance.

Third-Party Sharing Rules

We never sell your data. Information is shared only with payment processors (for DANA, OVO, GoPay, QRIS transactions) and where…

Request Your Data

You can request a complete copy of your personal information, game history, and account activity in one file. Email privacy@vigowin.

Your Privacy Questions Answered

Your account is deactivated immediately and login access is removed. Personal data is retained for three years for legal and audit purposes, then securely deleted. Withdrawal records are kept longer for regulatory compliance.

Yes. Log into your account, go to Payment Settings, and review your transaction history with every DANA, OVO, GoPay or QRIS deposit and withdrawal. Your card details are never stored — only your chosen payment method reference.

Cookies keep you logged in, remember your preferences, and track which games you play so we can improve your experience. You can disable cookies in your browser, but some features may not work correctly.

No. We share payment data only with our processor (for DANA, OVO, GoPay and QRIS transactions) and never sell your information. We comply with legal requests from authorities when required in writing.

Your location may affect which games and payment methods are available, depending on local law. Your privacy rights and data protection remain the same. Contact us if you have questions about access in your region.

Open your account and go to Profile or Account Settings. You can update your email, phone number, and registered payment address. If you need to change your name or ID details, email [email protected] with proof of change.

Yes. Email [email protected] and request a full data export. We'll compile your account history, game records, and all personal information into a downloadable file within 14 days.